Privacy Policy

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At Sterling Rooflights , we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

We may collect and process the following personal data:

• Identity Data: Name, title, and contact details (email address, telephone number, postal address)
   
• Transaction Data: Details of products purchased, delivery addresses, order history
   
• Technical Data: IP address, browser type, time zone settings, and usage data when using our website
   
• Marketing Preferences: Your preferences for receiving marketing communications
   

We collect your personal data through:

• Direct interactions (e.g., when you place an order, make an enquiry, or request a quote)
   
• Automated technologies (e.g., cookies on our website)
   
• Third-party partners (e.g., builders’ merchants or referral platforms)
   

We use your data for the following purposes:

• To process and fulfil your orders
   
• To manage customer relationships and respond to enquiries
   
• To arrange delivery or installation services
   
• To improve our website and customer experience
   
• To comply with legal obligations
   
• To send you relevant marketing communications (if you’ve opted in)
   

We process your data under the following lawful bases:

• Contractual obligation – when processing is necessary to fulfil your order
   
• Legitimate interest – to improve services and prevent fraud
   
• Consent – for sending marketing emails (which you may opt out of at any time)
   
• Legal obligation – to comply with applicable laws and regulations
   

We may share your data with:

• Trusted delivery partners and couriers
   
• Builders’ merchants or partner stores (for order processing or collection)
   
• IT service providers who manage our systems and website
   
• Regulatory authorities where required by law
   

We will never sell your personal data to third parties.

Your personal data is stored securely on encrypted systems. We apply strict access controls, regularly update security software, and take appropriate technical and organisational measures to safeguard your information.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Correct inaccurate or incomplete data
   
• Request deletion of your data (where legally applicable)
   
• Object to or restrict processing of your data
   
• Withdraw consent at any time (for marketing communications)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated
   

Our website uses cookies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 boiko@sterling-rooflights.co.uk